• We attach great importance to the correct packaging of products (when securing goods, we use cardboard boxes, stretch film and protective films, among others),
• all products are thoroughly checked before being shipped to the customer,
• ordered goods are shipped directly from the manufacturer’s warehouse or from our own warehouses – giving us full control over the entire ordering process.

The customer should check the contents of the package immediately upon receipt. We recommend always checking the order with the courier, even if the outer packaging appears intact. However, should any damage be discovered after the courier has left, please contact our shop or directly the courier who delivered the order to agree on an inspection of the package and the establishment of a damage protocol. In the event of such a situation, we ask that you send the original documents to our shop’s address. Mattresses, bed bases and beds are sent as large packages. The courier, as an employee of an external company, is not obliged to deliver such a package to the customer’s home. It may happen that a customer receives such assistance, but unfortunately we cannot guarantee this. The courier is always informed of the need to contact the customer by telephone in advance.

Delivery time of orders

• Orders for upholstered beds are fulfilled within 5-7 weeks.
• Orders for wooden beds are fulfilled within 12-14 weeks.
• Orders for TEMPUR^® mattresses are fulfilled within 7 weeks.

This delivery time may be extended during busy periods or reduced in case of lower demand. For customised orders, the delivery time should not exceed 20 working days. After receiving an order, we always inform customers of the expected delivery time.

Delivery times:

• Standard parcels (carriers DPD, DHL): 2-5 working days
• Large parcels (carrier Agediss, Hermes, Zadbano): 7-14 working days